Customer Evaluation Form
Thank you - Customer service is very important to us. We appreciate your time in filling out the information below to let us know how we are doing.
Thank you - Customer service is very important to us. We appreciate your time in filling out the information below to let us know how we are doing.
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Testimonials What Customers are saying
Other than my switch got broken, very satisfied customer.Thanks again
Brian Townsend T
read moreJust wanted to say "thank you" for the wonderful customer service provided to me through Exeter Glass. Robin was the "best" when it came to taking care of my questions and scheduling the installation of my new windshield. Robin sent out a representative from the company to my home the day I made the call to make sure that the [Continue Reading]
Sue G.
read moreAs a manager myself, I found the Manager/Tech very knowledgeable and very personable. I asked many questions, and he answered all my questions to my satisfaction. In addition, Helen, the Customer Service Rep. was very prompt and efficient. If I had employees like these, it would make my job much easier. Thank you and congratulations on two excellent employees.
Tom M.
read morePatrick was extremely courteous and helpful with information about the process and did a great job, the area he worked in was spotless. My experience from scheduling to completion was superior and I would highly recommend Gerber Collision for their services
Deborah Perez P
read moreThe technician was so nice, and the windshield looks beautiful! I had a problem with the wipers being out of alignment after-wards, and the technician came back the very next day and fixed them. Thank you for your excellent service!
Laura W.
read moreJeremiah, the tech, was great! Very friendly, fast & efficient. I can see clearly now. Thanks!
Sandy B.
read moreI am very pleased with the work that was done to my vehicle. The technician assigned to my case was Calvin and he arrived and was excellent. He answered all of my questions and reassured me that all would be fine. This is my first encounter with [site] and I am very pleased. Excellent job Calvin!!
Maria D.
read moreI needed it today - and I GOT IT today!!! Great service, great installation, PROFESSIONAL and personable. I could not be happier with [site]!
Larry S.
read moreTECH WAs great good job....
Richard S
read moreHaven't driven away with the vehicle yet but thus far all went very well.
Regina S
read moreI am so impressed! Jason was wonderful! Courteous, friendly, prompt - I have worked in customer service for 35 years - Auto Glass Service was awesome!
Kimberly H
read moreExcellent service.
Virginia C
read moreBoth phone rep and service tech (Chris) were very helpful and friendly. This was our first time that anything happened to our windows and they guided us through it and were very nice!
Megan W.
read moreTechnician truly made this bad experience of broken window into a pleasant one.
Irvin K
read moreDear [site], We are writing this letter because we were so happy with the service we received from your company. We hope that we are getting everyone's names correct. As you may know, it is easier to complain then it is to acknowledge a job well done. We have dealt with other glass companies before and we were sick and [Continue Reading]
Vincent And Jennifer R.
read moreTechnician was very polite and professional.
Daniel Korinek M
read moreFrom the initial phone call to my windshield being replaced I received friendly, prompt, efficient service. Jay arrived in the scheduled time, replaced the glass quickly, explained everything---all with a smile and kindness. It was truly refreshing to deal with such nice people.
Theresa G. - Manchester, NH
read moreI was absolutely 100% satisfied from the original phone call that was made. The technician who installed it was very knowledgeable and he explained each step of the installment. He did a beautiful job and it looked great when he finished. He was extremely courteous and knew exactly what he was doing.
Eleanor G.
read morevery prompt service & pleasant experience.
Rachel M
read moreAppreciate you coming on Christmas Eve. Bill was very accommodating and did an excellent job with locating me at my place of employment to perform his task.
Kevin K
read moreSteve the technician went beyond his duties as customer service was a 100% from him. I loved his work and his performance, and I am a loyal customer to [site]. I will always recommend customers to [site]. Steve is the only person that has done work to my car, because he cares about the quality and I will always be [Continue Reading]
Anthony C.
read moreJim was very courteous and neat. Thank you Jim!
Quail Auto J
read moreIt was a pleasure!
Robert J
read morePaul and his manager arrived and 25 minutes later they were done. Both were courteous and professional and the results are great. I am very impressed.
Dennis B
read moreI dealt with Keith from Canton, OH - and he was excellent to deal with. Very personable, friendly, and knowledgeable. From the first phone call, then to the visit at the house, he was very respectful and down to earth.
Nate K.
read moreKeith N. took my call, and was very courteous and went out of his way to pick up glass for me the same day I called. The technicians, Rod and Troy were very helpful telling me what I needed to do so that my windshield would not have pressure problems. Overall great experience from start to finish. Thanks!
Daniel S.
read moreVery fast and super nice!
Leslie R
read moreRobert G. and company were very experienced on motor home windshields and did an excellent job. Hard to find experienced and qualified workers for this specialized application.
George K.
read moreWhen my windshield cracked due to the weather my insurance agent, Wellenta & Clark, recommended you. Ben was the installer. He was prompt, courteous, professional, and did an excellent job. It was nice to see that he takes his job seriously and does it in a professional manner.
Stephen N.
read moreI am totally impressed by the quality of work and care taken by your technician David and the process by which the windshield was installed. I would highly and ONLY recommend your company to anyone I may know in need of your services. Well done!
Ryan M.
read moreI must admit i was a bit nervous at first having never heard of your company. I was even more skeptical of having to prepay by credit card before services were rendered. I received next day service by a local and very reputable company, and things were done in a timely manner. The technician was very friendly and I am [Continue Reading]
Dawn H
read moreTHANK YOU SO MUCH!!! This was a very painless and pleasant experience! I will recommend you to anyone that needs glass work!
Caroline R.
read moreI was very please with the service that I received and the job that was done, replacing my windshield. The technician, George F., was such a awesome young man. Very knowledgeable and answered all my questions. Thank you for such good service.
Joyce H.
read moreI contacted another glass company prior to calling [site]. The price quoted by [site] was quite a bit less. The other company wanted to charge to come to my home to replace the glass in addition to much higher rate for the install. When I stated the price was too high they wanted to negotiate. [site] gave me the best [Continue Reading]
Patsy H.
read moreBurt was excellent!!
Mark Peacock P
read moreGreat price, great service! Eric, my tech showed up on time. I had to leave for work, and took my other car. Eric called me an hour later to tell me one windshield wiper arm had broken during the install, and that he had a new one on order. Later that day the broken part was replaced free of charge! [Continue Reading]
Butch H.
read moreGreat tech did a great job.
James W
read moreJason was the best!
Robert C
read moreWe were pleased with the service at our home. There were advanced calls to let us know when the tech would arrive. Mike was courteous, friendly, and knowledgeable-providing info and instruction.
Shirley S.
read moreDavid was Outstanding!
Gen Dempsey Kee D
read morePete K., the glass tech, came out to Derby to replace my windshield at my office and did an absolutely WORLD CLASS job. He was a class act through and through. Thank you [site]!
Mary B.
read moreCouldn't have been any easier.
Christopher M
read morethe Tech Donny ( I think that was his name), did an excellent job. He was very friendly, and very timely. I wasn't expecting him until 2pm, however he came earlier and was super efficient. I will definitely use him specifically, when I return to fix my passenger side window.
Sean A
read moreTim, the Glass Tech, was extremely friendly and helpful, as was the Customer Service Rep, Diane. Would definitely recommend this company to friends and family.
Marie D.
read moreInstaller worked quickly, orderly, and did all the little" things to make the job come out to satisfy my expectations."
Lee P
read moreGreat service, great prices, and fast install! A+++
Barbie S.
read moreThe technician dispatched by the name of Mike was outstanding in regards to professionalism and workmanship. He took pride in his work and performed a very high quality job. I'm very particular about work performed on my BMW and I was comfortable and more than satisfied with the work that Mike performed. Thank you for the outstanding workmanship and quality [Continue Reading]
Wesley R.
read moreVery pleased with service and courteous technician...will call [site] again if ever needed. Thanks!
Robin M.
read moreJoel S. has exceptional customer service skills and very knowledgeable in performing the windshield replacement.
Greg G.
read moreDonnie was nice on the phone, was willing to adapt to my needs due to the rain, he was quick to get to work, he made me feel comfortable about the whole process from beginning to end. The job was finished in record time and the craftsmanship is amazing.
Nick N
read moreThe tech was great very friendly and professional.
Armando Perez P
read moreKirk was very friendly and very professional. He made the job quick and easy. I have no problems with the installation. Treat Kirk well so he stays with your company. Thanks, Kirk!
Zachary B
read moreSteve B. was great! He called and told me when he would arrive, and then he called when he was on his way. He was prompt, efficient, careful, and did a great job!
Connie S.
read moreVery positive experience. Gave the wrong model of car the technician did not complain and said with a smile come back tomorrow at no extra charge. You will always get my business.
Charles E
read moreThank you so much, my technician was very kind, friendly, and did an awesome job!
Melissa Mazurowski M
read moreWife was very pleased with quality of service and professional details. Thanks
George And Aisha J
read moreTech was very good thank you
Alan W
read moreKeith worked a miracle for me. I was scheduled to leave Feb 17th and that was the earliest day [site] could schedule my windshield to be replaced. Keith phoned me on Tuesday, the 15th and asked if he could come on Wednesday afternoon. He worked his schedule around my travel plans even though he had a full schedule. I feel [Continue Reading]
Laura S.
read moreBrandy was prompt, friendly and professional. He represented Auto Glass Service very well!
Kathleen B
read moreJason, the technician, was very professional and courteous.
Guy C
read moreSuch great service and prices. Best experience I've ever had with a repair services - I'll be handing your business cards out to my family, friends and coworkers, thanks!
Nicole G
read moreExcellent customer service, nice employee, perfect job. Thank you very much.
Lana Zinouchyk Z
read moreBrandy, the technician, is the man! He was very kind, efficient and really nice.
Tom A
read moreexcellent service
Kimberly Smith S
read moreREALLY Awesome services, my Tech named Ron was great. I have already told two friends AND my local service garage owner to partner with you!!
Neil G
read moreHeather was wonderful. Professional, courteous, and kind! Matt was also the same as above.
Debra Colletti C
read moreExcellent service. Great job done by tech and fast too.
Robert L
read moreThe representative that came was professional and very nice. He was punctual down to the minute and I am more than satisfied with this company. Excellent service. I highly recommend [site].
Jackie J.
read moreExcellent service all around
David P
read moreWhat a pleasant experience. The tech kept using my first name which actually made me feel like he was talking "to" me and not just there to do a job. He explained everything so that I completely understood the procedure. This was A+ service and I will recommend [site] to everyone. Thank you very much.
Sheri H.
read moreTechs were very courteous.
Nabil S
read moreThe service,quality of work and people at [site] in Buffalo was amazing! I will definitely recommend them to anyone I know!
Brooke P.
read moreScott explained what he was going to do and did a excellent job.
Dean E Ten Bruin T
read moreFrom the moment I entered the building these guys were eager to get to work and make me comfortable. Keith N. set me up in the lobby where I was able to work on my computer. I expected at least a 2 hour wait but in about 30 minutes Rodney informed me that he and Troy were finished and I [Continue Reading]
Frank M.
read moreVery nice guy. Very professional and nice.
Heinrich L
read moreChris was great and made my experience completely hassle free!
Rudy M
read moreBrian was very nice and made sure that I was aware of the Safe Drive Away Time. I was very happy with Brian and [site].
Deborah T.
read moreI couldn't ask for beter service. Mike (Service Tech)was very courteous and an outstanding professional.
Robert H.
read moreThese guys are doing a great job! CSR's were very professional. Joe (the technician) is a find! He's only been with the company a short time, but was very proficient technically, and extremely professional, including his grooming and uniform, and informational.
Craig M.
read moreMy car was broken into last night, my insurance company reffered me to [site]. They were able to replace my windshield the same day within a couple of hours. The technician made me feel safe and even vacuumed out all of the glass. I hope my car never gets vandalized again but if it does I will definitely be back.
Cathleen O.
read moreAs a repeat customer, my experience with [site] was positive the first time and was even more so this time. Robin was again friendly and sounded genuinely happy to assist me. Upon arrival, even despite HOT temperatures, the Technician was also friendly and seemed to enjoy what he was doing; he even reattached my EZ PASS. My experience exceeded my [Continue Reading]
Mark M.
read moreVery excellent work! I was also impressed with the overall time it took to finish the job. Two thumbs up!
Al R.
read moreYour Installer was very experienced & very precise in what he was doing. So very friendly. I really felt satisfied with [site] in not having to worry about my windshield. Thank you very much. And I will tell all my friends and anyone looking/needing a new windshield.
Edward M.
read moreJohn, Wendy, & Kathy could not have been any more helpful & professional - a great experience ... and the replacement windshield made the whole car seem like it was new! I will happily share my experience with my friends & neighbors!
Eve S.
read moreI was able to have my windshield replaced while I was sleeping. The service was excellent and the whole process easy. Thank you so much!!
Laura H.
read moreI would personally like to thank Bill for replacing my rear window, he did excellent work in a timely manor and was 100% courteous to my family and I. I would recommend him to anyone! Thanks again!
Kristen T.
read moreI initially contacted Gerber Collision and it was that company that contracted your company to do the work. I was so pleasantly surprised that this work was done at my home! I really thought that I would have to drive it to Gerber Collision! Thank you so much for this unexpected convenience and especially for the professionalism and courteous behavior [Continue Reading]
Nalani B
read moreTechnician was very professional, changed the windshield in a very professional and timely manner. After change was complete he walked me through the entire process. Very professional if ever need work again will ask for Ben.
Bruno D.
read moreYour servicemen Bill E. and Jesse F. were EXCELLENT. In this day and time you can't find people like them. Their expertise, customer service and knowledge was refreshing. I would recommend your service persons and your company to everyone. Thank you for caring enough to hire people like them . My experience was wonderful from beginning to the end starting [Continue Reading]
Ernestine L.
read moreEric was professional and courteous and did the job in a timely manner. Great job!
Mary Jo H
read moreAlready recommended to several neighbors
Amanda Arcati A
read moreDear David, After receiving such attentive assistance from Dina in your Atlanta location, I asked her to give me your name so that I could send you an email letting you know how great she is. My daughter goes to school in Atlanta, and someone threw a rock into her window yesterday afternoon and stole her GPS. This happened late [Continue Reading]
Anne
read moreFast friendly service
Kristyn L
read moreThe service was superb. I was more than satisfied with the work and the gentleman who was in charge of the job. He was competent and efficient.
Ellen S.
read moreMatt was very nice, prompt, and had a great attitude despite the rain!
Renee Thompson T
read moreVery pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.
read moreWhen I called to make an appointment, I was surprised that I was able to get a new windshield the very next day. Your tech, Jim D. was very polite and arrived during the scheduled time. Upon arriving he informed me of what he was going to be doing and asked if I had any questions. He was very professional [Continue Reading]
Erin A.
read moreLarry was right on time (a few minutes early, even) and did a great job.
Mitch M
read moreAlex R. was my technician and he was awesome, very professional and meticulous. I am extremely pleased with his work. Thanks so much.
Linda N.
read moreT. Fisher did a great job!!!!
Michael P
read more