Customer Evaluation Form
Thank you - Customer service is very important to us. We appreciate your time in filling out the information below to let us know how we are doing.
Thank you - Customer service is very important to us. We appreciate your time in filling out the information below to let us know how we are doing.
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Testimonials What Customers are saying
The tech was very friendly and had a great customer service . I was very satisfied with the experience , he explained step by step and I loved the outcome
Lillian Cardenas B
read moreBrad is very good at what he does. Great job!
Lee R
read moreManny was an excellent tech. He was very polite and informative. He even saved my parking sticker and re-applied it to the new windshield. Thanks!
Mike C.
read moreCarol was VERY helpful and professional! Darnell installed the window. Very prompt. You should be proud to have a team that handles customer service like these two did. I will certainly refer your company!
Anne C.
read moreMatt was very nice, prompt, and had a great attitude despite the rain!
Renee Thompson T
read moreGreat service!! Technician was right on time, very courteous and professional. My new windshield looks great!
Walter D
read morevery good experience overall
Michael Napolitan N
read moreI dealt with Keith from Canton, OH - and he was excellent to deal with. Very personable, friendly, and knowledgeable. From the first phone call, then to the visit at the house, he was very respectful and down to earth.
Nate K.
read moreCarlo was absolutely wonderful...kind, courteous, efficient and just perfectly friendly. I would recommend him and your company any day!!! Thank you for your prompt and excellent service!
Denise M
read moreGood Service Good Job
Michael Miller M
read moreJohn was prompt, courteous, fun, and clearly eager to do the job well. He is very experienced and answered all my questions. It was a pleasure doing business with you!
Ann B.
read moreMia, Sherry, and Dwight did an excellent job handling my windshield replacement. I never thought the process would be easy and they made it just that. I will definitely recommend you all to friends and family.
Doug W.
read moreBoth phone rep and service tech (Chris) were very helpful and friendly. This was our first time that anything happened to our windows and they guided us through it and were very nice!
Megan W.
read moreThe Tech (Antony Servidio) who installed the windshield was Very polite and Very informative. The location was Austin, TX.
Shawn C
read moreJohn, the glass tech, was wonderful and very informative with the actions I needed to take. He also was very clean and efficient.
Doris S.
read moreThe tech was wonderful, he came to my door and introduced himself and let me know he was there even though I knew he was coming. He was very professional. He answered all my questions and took the time to show me what had happened to my previous windshield and he explained to me about the dry rot of the [Continue Reading]
Carolyn T.
read moreThe guys of [site] in New London, CT far exceeded my expectations when I had to get my windshield replaced. They came out to my house in Colchester and did the whole thing while I was at work. They also helped me out with a separate problem I had a month later; they had me bring the car in and [Continue Reading]
Ed Z.
read moreMy technician was great and very thorough. His seal on the glass is as good as factory.
Charles I
read moreexcellent service
Winfred James Bull Jr B
read morevery prompt service & pleasant experience.
Rachel M
read moreMy service tech was great, showed up right on time and got the job done surprisingly quickly! Thank you for doing such a great job!
Ian W
read moreVery convenient! The glass technician was luckily in the area when I needed service, and was there quickly.
Adi M
read moreI must admit i was a bit nervous at first having never heard of your company. I was even more skeptical of having to prepay by credit card before services were rendered. I received next day service by a local and very reputable company, and things were done in a timely manner. The technician was very friendly and I am [Continue Reading]
Dawn H
read moreTechnician was excellent, arrived ahead of schedule and very courteous. Thank you.
Margaret V
read moreExcellent service delivered as promised.Excellent value.
Herbert E
read moreHe was great! My window looks amazing! Thanks so much!
Katie H
read moreTom, the tech. was great. Arrived even ahead of my expectations. Great service, courteous, just a pleasure to meet and work with.
Henry B.
read moreThe technician was professional, polite, and very efficient. I will recommend him to everyone!
Rose Thrush T
read moreVery fast
Horacio Vargas Salazar V
read morePaul did a great job he was fast friendly and courteous
Matthew Murga M
read moreMy technician was a young man named Randy and I did not get his last name, but he works out of Virginia Beach VA. I want you to know he was extremely courteous and professional in all regards. It is a pleasure to do business with people who know how to treat their customers and also provide great service. Additionally [Continue Reading]
William M.
read moreMy name is Crystal B., and I’d like to share a positive comment in regards to the service of your company, [site]. My daughter’s car window was broken into the other day and needed replacement. Our insurance company, State Farm, had recommended your company and had setup scheduling you to come and replace the window. Not only were you able [Continue Reading]
Crystal B.
read moreKris was friendly and did an excellent job.
David A
read moreGreat price, great service! Eric, my tech showed up on time. I had to leave for work, and took my other car. Eric called me an hour later to tell me one windshield wiper arm had broken during the install, and that he had a new one on order. Later that day the broken part was replaced free of charge! [Continue Reading]
Butch H.
read moreThank you!
Marcus M
read moreExcellent service.
Virginia C
read moreErik was very pleasant and professional!He called first thing to give me the eta on when he will be at my residence and followed by another call to let me know when he is on his way. He did a very thorough job.
Michelle D
read moreI am a district manager and had to change the location of my service 3 times in 3 days based on arrival of the windshield. I was so impressed with Will Richardson, my technician, he suggested that he meet me first thing this a.m. in my 3rd location choice> he was actually early- beat me to the store. He was [Continue Reading]
Sandy F.
read moreThis was the best experience I've had with a windshield replacement. Ben, the technician, was very respectful and professional. The best.
Monica B.
read moreThank you for turning a stressful moment to a calm solution.
Cara Guettler G
read moreQuick, easy and nice/friendly technician. Would recommend any day
Marquis Kirkwood K
read moreJuan is a great and courteous guy he did an excellent job.
Ramon C
read moreMike was our service tech. He was very courteous and professional. Would recommend him and the company to our family and friends. Thank you!!
April Shepherd S
read moreMy technician, Eric, from the Buffalo, NY store was absolutely amazing! I wouldn't hesitate a second to recommend this shop to anyone.
Katy B.
read moreI am very please with the work done. The technician was very professional, and fast and did a great job.
Debra Ann Richardson R
read moreGreat service from phone to tech. Painless and easy. Samantha Spillone is a great asset to your company.
Teddy M
read moreThis was our second time using your company and will continue to in the future if required. Asked for Jacob again, because he was outstanding the last time. Both Jacob and Brandy were professional and outstanding...Thank you so very much!
Debbie Ranbry L
read moreExcellent workmanship. i PAID OUT OF MY POCKET. I DID NOT USE MY INSURANCE. YOUR PRICES WERE VERY REASONABLE
Saundra S
read moreDonnie was excellent! He took the time to ensure the car was completely clear of any glass. The work was perfect. Would recommend him highly!!
Denise B
read moreMy technician was Doug and he was very professional and extremely polite. He was on time for the appointment and it only took him approximately 30 minutes to do the job and ovverall, he just made everything go very smoothly for me and my new windshield looks great. I would definitely recommend [site] to others! Thank you!
Kacey A.
read moreDevon, the service tech, did a great job, very professional, on time, and finished fast.
Scott D.
read moreJohn was awesome! I called Enfield Ct store which is not in your locator listing. Peg Kelly
Margaret K
read moreWe had a vehicle theft earlier this week that was devastating and resulted in a broken window. Our homeowner's agent arranged for your company to repair the window and we are more than pleased. When the installer arrived he discovered the wrong window had been ordered and said we may not get it until Friday. I explained our situation and [Continue Reading]
Alice H.
read moreGive the installer a raise... He's is friendly and fast.... Appearance was clean and professional.
Matt B
read moreI was pleased to know that the technician had over 30 years experience????
James B
read moreHolly M., the Customer Service Rep, was very friendly and professional. The Service Technician, Bill, was courteous, accommodating, and efficient. I am very pleased with the overall service from [site] and I would highly recommend this company to anyone. Thank you!
Jennifer P.
read moreThe representative that came was professional and very nice. He was punctual down to the minute and I am more than satisfied with this company. Excellent service. I highly recommend [site].
Jackie J.
read moreKeith N. was the tech and he was very nice & polite. He explained everything well and I was very impressed with him. I would recommend [site] and him to everyone.
Judy S.
read moreGreatest service encounter I've had in ages.
Peggy G
read moreVery pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.
read moreJoseph was excellent! Efficient and very friendly.
Kaitlin B
read moretech was great
John Langstaff L
read moreThank you for top notch service! A real life savor and I couldn't be happier with the service provided and my technician. You will have my business for life. Thanks again.
Sean R
read moreWe had our windshield replaced by [site] in the summer of 2009. This week, water started dripping inside the vehicle. Paul was our technician today. He explained the sunroof was possibly the cause, took time to test, seal, tighten, and explain the possible problem to me. He was very polite and courteous. And, did I mention the temps were hovering [Continue Reading]
Lori W.
read moreInstallers phone calls & appointment helped my business keep working
R D Vandale Electric V
read moreThe Service Technician, Jessy, is kind, professional, and very knowledgeable. It was 100 degrees but he took the time to explain to me in full all that he did and all my options if there are any problems - making customer service his top priority.
Vicky T.
read moreI actually met Scott at your Gerber Collision location in Duluth, Ga but it was not listed in your store location selection.
Mike H
read moreOther than my switch got broken, very satisfied customer.Thanks again
Brian Townsend T
read moreThe technician just left my house. The job was done perfect! My windshield is in, the car is clean, and your technician was a true professional! Because of my experience this morning, I will send friends and family to [site].
John G.
read moreI have nothing but positive comments to make. Wendy at the office handled much of the dealings with my insurance company and Rich, the technician was excellent and professional. From the time I called my Agent, it was all handled within 30 hours without having to leave my home. Need I say more!
Bill G.
read moreMy service technician, William B. called on time in the morning and told me that he would be at my office at 9:15. He was right on time and as nice as he could be! I work in auto insurance and I would definitely recommend Auto Glass Service to my customers.
Tracy L. - Tampa, FL
read moreTechnician was very professional, changed the windshield in a very professional and timely manner. After change was complete he walked me through the entire process. Very professional if ever need work again will ask for Ben.
Bruno D.
read moreI just had my windshield replaced this morning by your company. Thank you very much for your service. Overall excellent experience! My scheduled time was at 9:00 AM and the technician, Thomas P., arrived at 8:21. I was impressed by the quality of work as well as the prompt and polite customer service. I would certainly reccomend your services.
Christopher S.
read moreFrom the initial phone call to my windshield being replaced I received friendly, prompt, efficient service. Jay arrived in the scheduled time, replaced the glass quickly, explained everything---all with a smile and kindness. It was truly refreshing to deal with such nice people.
Theresa G. - Manchester, NH
read moreVery excellent work! I was also impressed with the overall time it took to finish the job. Two thumbs up!
Al R.
read moreWe are traveling through town. It was so nice to find a company that was helpful AND friendly and concerned with our time schedule. Eric arrived at our site when agreed upon and did a excellent thorough job.
Christine Y.
read moreTelephone rep Linda was very helpful and service tech Brandon did a great job. Overall experience with [site] exceeded expectations.
Mike R.
read moreVery pleased
Zelda Smith S
read moreSteve F. was the person who installed my replacement window. I was able to watch him work and was very impressed with his expertise, the careful nature of his work and the quality of the finished job.
Donald H.
read moreChris was great and made my experience completely hassle free!
Rudy M
read moreWhen my windshield cracked due to the weather my insurance agent, Wellenta & Clark, recommended you. Ben was the installer. He was prompt, courteous, professional, and did an excellent job. It was nice to see that he takes his job seriously and does it in a professional manner.
Stephen N.
read moreVery impressed with the service all around.
Mark Cross C
read moreGot my window in the next day. With the weather most companies would have rescheduled but your technician got it in. Absolutely excellent service.
Mike J
read moreThanks Joey! Very friendly
Cameron H
read moreThe windshield looked good when finished. I haven't driven the car yet, so can't comment on wear and tear, but it should be good.
Connie C
read moreAmazing guys! I was able to drive my minivan in less than 24 hours after the glass broke. Highly recommended!
Shannon A
read moreDonnie was on time and communicated very effectively. He was called me before, during and after the installation. I appreciate the great work he provided me. Thanks!
John H
read moreJohn was very informative and beyond reproach. He rendered good customer service and should be commended on his actions.
Kevin A.
read moreI am extremely pleased with the service. GA found my rear window and installed it at my place of employment the same day. With the weekend on us and three days of bad weather ahead, I'm so happy you could get it done.
Don P.
read more"I gladly paid more!" The windshield on my 1998 Volvo S70 needed to be replaced. I looked up 3 local glass companies, yours, and 2 others. Yours was the highest price of all 3. Tammy was the only reason I chose to go with [site]. She was the most professional on the phone. She gave me the price in only [Continue Reading]
Michael
read moreCraig was very friendly and professional.
Lanson K
read moreSteve the technician went beyond his duties as customer service was a 100% from him. I loved his work and his performance, and I am a loyal customer to [site]. I will always recommend customers to [site]. Steve is the only person that has done work to my car, because he cares about the quality and I will always be [Continue Reading]
Anthony C.
read moreI work at a therapeutic residential school and was teaching a class when the technician arrived. My students were very interested in watching my windshield being replaced. The technician was very professional, and was extremely kind to answer my students' questions about the tools he used and how to get into glass repair as a vocation.
Amy S.
read moreGene, the glass tech, was very nice and answered any questions I had. He worked fast and cleaned up after. I was very happy with my repair!
Sandy B.
read moreJesus was very polite and knowledgeable. I was very impressed with his skill and efficiency.
Michael W
read moreI was shocked at your willingness to quickly return to repair a gasket that had come off. No questions! Thank you for standing behind your work. Your tech, Steve B., was professional and friendly. I am pleased to be able to compliment you.
William M.
read moreI have a compliment to give your Indianapolis store. My husband had a windshield break on a car he was working on so he had our daughter call to get a price for the windshield from one of your competitors. She thought the price was too high and so she called [site]. She said that she was treated so nice [Continue Reading]
Chris H.
read moreScott Clark is an awesome technician. He explained his work while I watched. He presented great customer service. I work at Kohls and customer service is very important. Scott answered any questions I had in a professional manner. He had a great attitude too which is another important factor when dealing with customers. I will definitely recommend this company again. [Continue Reading]
Lawrence Pedley P
read moreI was very impressed with the services provided by Auto Glass Service. They got me an appointment right away and the technician arrived at the very beginning of the time window which made it convenient for me to get on with my day. My technician was extremely professional, friendly and quick.
Corrine J. - Merrillville, IN
read moreInstallation technicians were very professional and efficient. There was no hesitation answering any questions I had about the install process and they obviously know their craft extremely well. They were very personable and I hope they get a chance to see this response - they certainly deserve it.
Andrew S.
read more