Customer Evaluation Form
Thank you - Customer service is very important to us. We appreciate your time in filling out the information below to let us know how we are doing.
Thank you - Customer service is very important to us. We appreciate your time in filling out the information below to let us know how we are doing.
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Testimonials What Customers are saying
Great Work - courteous staff - quick change out of windshield and quality work!
Andres Alvarado A
read moreVery quick and friendly customer service rep and technician. I was very happy with the cost and service! Thank you!
Amber Montoya M
read moreGreat tech did a great job.
James W
read moreLOCATION: CALEDONIA, IL My location is not available in store Location" options. So l selected Peoria as the best option because I grew up near-by."
Gerald A B
read moreDear [site], We are writing this letter because we were so happy with the service we received from your company. We hope that we are getting everyone's names correct. As you may know, it is easier to complain then it is to acknowledge a job well done. We have dealt with other glass companies before and we were sick and [Continue Reading]
Vincent And Jennifer R.
read moreDevon, the service tech, did a great job, very professional, on time, and finished fast.
Scott D.
read moreJohn was awesome! I called Enfield Ct store which is not in your locator listing. Peg Kelly
Margaret K
read moreJeremiah, the tech, was great! Very friendly, fast & efficient. I can see clearly now. Thanks!
Sandy B.
read moreFrom the initial phone call to my windshield being replaced I received friendly, prompt, efficient service. Jay arrived in the scheduled time, replaced the glass quickly, explained everything---all with a smile and kindness. It was truly refreshing to deal with such nice people.
Theresa G. - Manchester, NH
read moreTech was great
Alan W
read moreFar exceeded my expectations. Service was superior. Techs made sure that I was completely satisfied. Needed additional work done and they took the time to answer all the question I had. Thank you very much.
Melody M.
read moreWow! Super fast informative service. Pardon my French but Kris is a fucking rock star!
Brian K
read moreI was shocked at your willingness to quickly return to repair a gasket that had come off. No questions! Thank you for standing behind your work. Your tech, Steve B., was professional and friendly. I am pleased to be able to compliment you.
William M.
read moreI decided to look for a company in my community when I found your company listed in the yellow pages for Niagara Falls. I was most pleased with the customer service I received from your company. I spoke with Cheryl, customer service rep, who was very knowledgeable about your company and actually convinced me your company was the one I [Continue Reading]
Robert K.
read moreDavid and Mike were absolutely the BEST technicians I could ask for. The first day, David was extremely helpful, very punctual, & went above and beyond the call of duty to ensure that I was understanding what was needed and took time to answer every question with professionalism and know-how. He told me about how long it would take to [Continue Reading]
Tammy G.
read moreHe got here earlier than expected and he did an amazing job. It was quick and he was very nice and friendly.
Rochelle M
read moreThe technician, Derrick, was highly skilled, courteous, eager to help, and completed the work expeditiously. He was careful to remove my military base sticker, state inspection sticker, and city tag and place them on the new windshield. I genuinely appreciate his hard work and sensitivity.
Shirley F.
read moreDerrick was extremely pleasant and accommodating in arriving earlier than what I expected. He was very professional I was really shocked that windshield could be repaired since it was a large spider crack.
Gigi B.
read moreGive Don Pirillo A raise. He returned the call in hours and had the appointment to install the the broken window. The repair crew called to insure the appointment. Showed up when expected and did a great job.
Michele H
read morePaul and his manager arrived and 25 minutes later they were done. Both were courteous and professional and the results are great. I am very impressed.
Dennis B
read moreI am so impressed! Jason was wonderful! Courteous, friendly, prompt - I have worked in customer service for 35 years - Auto Glass Service was awesome!
Kimberly H
read moreBrad is very good at what he does. Great job!
Lee R
read moreGreat service. Our technician was very friendly and did great work.
Mark Hayes H
read moreScott explained what he was going to do and did a excellent job.
Dean E Ten Bruin T
read moreDear David, After receiving such attentive assistance from Dina in your Atlanta location, I asked her to give me your name so that I could send you an email letting you know how great she is. My daughter goes to school in Atlanta, and someone threw a rock into her window yesterday afternoon and stole her GPS. This happened late [Continue Reading]
Anne
read moreThe service was superb. I was more than satisfied with the work and the gentleman who was in charge of the job. He was competent and efficient.
Ellen S.
read moreCustomer service was superb, from start to finish we were extremely happy with everything. Thank you!
Kortnie O
read moreFrom the moment I entered the building these guys were eager to get to work and make me comfortable. Keith N. set me up in the lobby where I was able to work on my computer. I expected at least a 2 hour wait but in about 30 minutes Rodney informed me that he and Troy were finished and I [Continue Reading]
Frank M.
read moreBrad was very forthcoming, knowledgeabe, patient, & honest in answering my questions. The quality of his work exceeded my expections.
Arthur Michelini M
read morethe Tech Donny ( I think that was his name), did an excellent job. He was very friendly, and very timely. I wasn't expecting him until 2pm, however he came earlier and was super efficient. I will definitely use him specifically, when I return to fix my passenger side window.
Sean A
read moreI actually met Scott at your Gerber Collision location in Duluth, Ga but it was not listed in your store location selection.
Mike H
read moreI was very please with the service that I received and the job that was done, replacing my windshield. The technician, George F., was such a awesome young man. Very knowledgeable and answered all my questions. Thank you for such good service.
Joyce H.
read moreAmazing guys! I was able to drive my minivan in less than 24 hours after the glass broke. Highly recommended!
Shannon A
read moreEduardo was great! And the people at the shop were super nice. Thanks!
Christina Strand S
read moreDonnie was on time and communicated very effectively. He was called me before, during and after the installation. I appreciate the great work he provided me. Thanks!
John H
read moreAs a repeat customer, my experience with [site] was positive the first time and was even more so this time. Robin was again friendly and sounded genuinely happy to assist me. Upon arrival, even despite HOT temperatures, the Technician was also friendly and seemed to enjoy what he was doing; he even reattached my EZ PASS. My experience exceeded my [Continue Reading]
Mark M.
read moreThank You very much!!!!!!
Amy F
read moreJim met me at a very convenient location and was very personable throughout his visit.
Ed N
read moreTechnician was very nice very polite had a good experience with Auto Glass Service and definitely will use your services again if needed.
Emma H
read moreAuto Glass Service Service Technician was very curtious and done an excellent job. Thanks for a great experience.
Ron V
read morePrice, quality, convenience. I will be back.
Tim - Kistler Service M
read moreJames was awesome!! I'm in sales and James done a great job completing the sales process and I will recommend your company to anyone needing glass work.
John P
read moreExcellent service. Technician was fast, efficient and courteous. I would definitely use you again! Thanks!
Brian Y.
read moreI would definitely recommend anyone to you guys thank you very much,, Bonnie Bragg
Bonnie Bragg B
read morePeter was excellent to deal with and so was his co-worker( I didn't catch his name) Appreciate the great work!
Michael Hughes H
read moreI refer all my family and friends to Auto Glass Service...nephew Friday after Thanksgiving and Friend was here this AM!
Diane Reister R
read moreJohn did a great job. Explained what he was doing and answered any questions I had. Was very professional and friendly.. Would ask for John again next time we need glass service.
Robert G
read moreIt was a pleasure to meet Mike and have him replace the windshield. He was extremely professional we need more people like him in the service industry.
Robert T
read moreYour servicemen Bill E. and Jesse F. were EXCELLENT. In this day and time you can't find people like them. Their expertise, customer service and knowledge was refreshing. I would recommend your service persons and your company to everyone. Thank you for caring enough to hire people like them . My experience was wonderful from beginning to the end starting [Continue Reading]
Ernestine L.
read moreBen was very polite and responsible with all the work that needed to be done on my car. Thanks to him i found that my car was getting rust, and he fixed the problem.
Julio P.
read moreCraig was very friendly and professional.
Lanson K
read moreThis was our second time using your company and will continue to in the future if required. Asked for Jacob again, because he was outstanding the last time. Both Jacob and Brandy were professional and outstanding...Thank you so very much!
Debbie Ranbry L
read moreWe had our windshield replaced by [site] in the summer of 2009. This week, water started dripping inside the vehicle. Paul was our technician today. He explained the sunroof was possibly the cause, took time to test, seal, tighten, and explain the possible problem to me. He was very polite and courteous. And, did I mention the temps were hovering [Continue Reading]
Lori W.
read moreI am totally impressed by the quality of work and care taken by your technician David and the process by which the windshield was installed. I would highly and ONLY recommend your company to anyone I may know in need of your services. Well done!
Ryan M.
read moreVery pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.
read moreRobert G. and company were very experienced on motor home windshields and did an excellent job. Hard to find experienced and qualified workers for this specialized application.
George K.
read moreBen, the glass tech, went out of his way to assure me he would do a thorough, professional job. He completed on time and took the time to explain everything he had done, which appears as good as he promised. He was VERY THOROUGH, COMMENDABLE and represented [site] well. Excellent Job! Thank you!
Peter R.
read moreJim was very courteous and neat. Thank you Jim!
Quail Auto J
read moreThank you so very much. The technician , Danny, was very efficient and timely. He communicated with us first thing in the morning of his arrival time. He was very polite.
David F
read moreJohn, Wendy, & Kathy could not have been any more helpful & professional - a great experience ... and the replacement windshield made the whole car seem like it was new! I will happily share my experience with my friends & neighbors!
Eve S.
read moreExcellent service all around
David P
read moreI was able to have my windshield replaced while I was sleeping. The service was excellent and the whole process easy. Thank you so much!!
Laura H.
read moreBrandy, the technician, is the man! He was very kind, efficient and really nice.
Tom A
read moreTelephone rep Linda was very helpful and service tech Brandon did a great job. Overall experience with [site] exceeded expectations.
Mike R.
read moreYour technician was absolutely super in every way!
William K.
read moreVery positive experience. Gave the wrong model of car the technician did not complain and said with a smile come back tomorrow at no extra charge. You will always get my business.
Charles E
read moreJohn was our technician and was so courteous and helpful. He did not let the freezing temperatures affect his service and we feel he went above and beyond the call of duty. Will definitely use Auto Glass Service again.
Amber T
read moreSteve F. was the person who installed my replacement window. I was able to watch him work and was very impressed with his expertise, the careful nature of his work and the quality of the finished job.
Donald H.
read moreGreat service all around.
Joshua S
read moreI must admit i was a bit nervous at first having never heard of your company. I was even more skeptical of having to prepay by credit card before services were rendered. I received next day service by a local and very reputable company, and things were done in a timely manner. The technician was very friendly and I am [Continue Reading]
Dawn H
read moreYour customer service was Excellent. Windshield broke yesterday evening and was repaired this morning. I am very pleased with the quality of service and how you all repaired my windshield in such a timely manner. Very Pleased. Will refer you to all my friends.
John M.
read moreMy Service was SUPERB!!! I wish my other car repairs were done so well. I appreciated the quick and professional service...THANK YOU!
Andrew A.
read moreMs Westfall coordinated the appointment for my day off and George the technician was so impressive with his professionalism, the technical aspect, as well as superbly POLITE! It was the best experience. Thank you.
Tina F.
read morevery prompt and courteous.
Walt B
read moreI owned my own body shop and saw many window installations. Your tech, Mike Fritzke, was friendly, courteous and did the best windshield installation I've ever seen. Everything was done perfectly and correctly in a timely manner. I appreciate the great work
Joe A.
read moreGood Service Good Job
Michael Miller M
read moreOutstanding technician
Dylan Karvin K
read moreCompletely satisfied. Excellent technician, curtious and helpful. Location was cocoa fl. Not listed below
Thomas A
read moreI dealt with Keith from Canton, OH - and he was excellent to deal with. Very personable, friendly, and knowledgeable. From the first phone call, then to the visit at the house, he was very respectful and down to earth.
Nate K.
read moreTech was super nice and courteous!
Dana A
read moreThe technician was so nice, and the windshield looks beautiful! I had a problem with the wipers being out of alignment after-wards, and the technician came back the very next day and fixed them. Thank you for your excellent service!
Laura W.
read moreI've had many windshield replacements over the years. This was one of the best!
Dennis K
read morefast courteous polite made me want to break the windshield again
Larry N
read moreTechnician truly made this bad experience of broken window into a pleasant one.
Irvin K
read moreMike was our service tech. He was very courteous and professional. Would recommend him and the company to our family and friends. Thank you!!
April Shepherd S
read moreI had my windshield replaced by John and he did an ABSOLUTE FABULOUS JOB!! Accommodated me due to my work schedule and explained what he was doing before he did it. WONDERFUL SERVICE!! I would HIGHLY recommend [site]. THANK YOU for a very positive experience!!!
Tricia B.
read moreTechnician was excellent, arrived ahead of schedule and very courteous. Thank you.
Margaret V
read moreI had used [site] before to repair my windshield. It was just a pin hole that they plugged up. And the windshield never cracked from it. This winter (2011) I got a crack in the front windshield. This time I wanted to come to the shop. I have never been so happy with the service from the initial call to [Continue Reading]
Felicia V.
read moreJeremy was incredible. He was clear about when he was coming. He arrived early. He REALLY knew what he was doing, which he did efficiently and quickly. I have never had such good service. His assistant was also good. The experience was terrific. I have only the highest praise for Jeremy and the job he did.
Alan B.
read moreExcellent job. I was very happy with my overall experience. The telephone representative was very nice and answered all of my questions. The technician was also very nice and did an great job on replacing my window. Thank you!!
Janelle W.
read moreManny was an excellent tech. He was very polite and informative. He even saved my parking sticker and re-applied it to the new windshield. Thanks!
Mike C.
read moreVery nice, polite, and they know their stuff! Worked very fast, but didn't sacrifice any quality. I'm extremely happy.
Joey B.
read moreThe Tech (Antony Servidio) who installed the windshield was Very polite and Very informative. The location was Austin, TX.
Shawn C
read moreI have used this service several times. Great customer service, quality work and convenience. Thanks!
Carol M
read moreKeith N. took my call, and was very courteous and went out of his way to pick up glass for me the same day I called. The technicians, Rod and Troy were very helpful telling me what I needed to do so that my windshield would not have pressure problems. Overall great experience from start to finish. Thanks!
Daniel S.
read moreMarybel at the Orlando Store was so professional and friendly. She went above and beyond when we thought our Corporate Insurance Policy did not have full glass coverage. She provided excellent Customer Service which is difficult to get these days.
Millie K.
read moreMia, Sherry, and Dwight did an excellent job handling my windshield replacement. I never thought the process would be easy and they made it just that. I will definitely recommend you all to friends and family.
Doug W.
read moreBilly, the technician, was prompt, professional and courteous. He was very informative and gave clear instructions on what we do after windshield installation. We will highly recommend this company.
Christine T
read moreIf we ever need a windshield replacement again, we will definitely call you. Great service!
Elton A Zuehlke Z
read moreDave is an outstanding employee
Charles L
read more